Frequently Asked Questions

 

 

The Basics

What is CBD?

CBD stands for cannabidiol. CBD is one of at least 113 cannabinoids found in the cannabis plant and is known for its therapeutic and healing properties.

CBD works naturally with the body’s endocannabinoid system and may help to promote calmness, clarity and daily relief.

What does CBD stand for?

CBD is the medical abbreviation for cannabidiol. CBD is one of at least 113 active cannabinoids found in the cannabis plant.

Will CBD make me feel “high”?

All Revibe products are fully tested and contain 0.00% THC, as to comply with the 2018 US Farm Bill. We encourage consumers to start small, assess how they feel and adjust accordingly when first trying CBD.

Is CBD legal?

CBD is produced from the Sativa L. hemp plant and is legal to sell, procure and consume in the United States. This is based on the US Farm Bill, signed into law in December of 2018. All Revibe products are fully tested and contain 0.00% THC.

How do I take Revibe?

It’s easy! To start, apply Revibe to thin skinned areas for general wellness or apply directly to affected muscle and joint areas. Repeat for optimal wellness.

Where is your hemp sourced?

Our products are hand-harvested from 100% pesticide-free plants grown with love and care from Massachusetts farmers following organic practices. Revibe is tested multiple times to ensure our products are of the highest quality and standard.

How and where should I store Revibe?

We recommend storing Revibe at room temperature, as you would with any of your other cosmetics. With that, Revibe may last up to 24 months.

Do you test your products?

All our products come with a Certificate of Analysis to ensure we are crafting our products with the finest ingredients. Additionally, we validate all our products with ISO 17025 Certified third-party labs to ensure purity and consistency, including:

  • Cannabinoid Potency
  • Terpene Potency
  • Pesticides
  • Herbicides, including Glyphosate
  • Heavy Metals
  • Microbiological Contaminants
  • Mycotoxins
  • Residual Solvents
  • and More

A list of our Certificates of Analysis is available on every outer product box through a QR Code that links directly to the panel results when scanned with your phone’s camera!

Test Results

Does Revibe follow manufacturing best practices?

Revibe and our partners follow GMP (Good Manufacturing Processes) and strive to be sure we are only producing safe, clean, high quality, and consistent products for our members and customers.

  

My Order

How can I track my order?

After placing an order, you will first receive an order confirmation email that contains your unique order number. Then you will be sent a separate email notifying you the order has shipped. The shipping email will include your tracking number allowing you to monitor the order’s progress.

How long will it take for my package to arrive?

All of our orders are delivered in 2-5 business days. We send all of our products via USPS First Class Direct. If an order is placed before 12:00 p.m. MST it will most likely ship the same day. If the order is placed after 12:00 p.m. the order will ship the following morning. (Exception: Friday afternoon orders will ship on the following Monday)

What is your return policy?

Here at Revibe, we stand by our product. That is why we offer an enjoyment guarantee. If by chance you are not satisfied with your Revibe product, let us know via email or phone call 619.800.1838. If you are within the first 30 days of your first full tube purchase, we will honor a full refund of the product.

How much is shipping?

With Revibe, you will always enjoy completely free 2-5 business day shipping. If you ever need an order sooner and would like to purchase expedited shipping give us a call at 619.800.1838 and we will be happy to help. Please reach out prior to placing your order if are in need of expedited shipping.

What types of payment do you accept?

We accept all four majors credit cards: Visa, American Express, MasterCard, and Discover.

What if my package is damaged or missing?

If anything happens to your order or you have questions or concerns please contact us!

Do you ship outside of the United States?

At this time we are only shipping within the United States, Puerto Rico, and Guam. However, we certainly hope to begin shipping internationally soon. If you live in another country and want to try Revibe, feel free to email us at hello@myrevibe.com and we will add you to our list to reach out once it becomes available!

What’s your enjoyment guarantee?

Our goal is to make sure you’re happy and have the best experience possible with Revibe. If it turns out Revibe isn’t for you, we’ll refund your first tube order as long as you are within 30 days of the purchase date.

How can I cancel my order?

If you need to cancel an order, please email us at hello@myrevibe.com or call our customer experience team at 619.800.1838.